Currai captures and analyzes every instrumented conversation as events arrive, providing near-real-time traces, intent detection, and violation monitoring.
“Your refund has been processed.”
The response looks successful—but Currai understands the customer’s intent and inspects the trace. The refund tool never ran.
That breaks a company rule: never confirm a refund before it succeeds. Currai flags the violation, attaches the trace as evidence, and groups every customer who reached the same failure.
The team sees exactly where the flow broke, fixes the tool call, and verifies the improvement against real conversations.
One silent failure is caught before it becomes hundreds.
If you have a Slack integration configured, you can send these notifications directly to your team.