Blog
Highlights from the Currai blog: the posts worth reading first.
A complete, code-first guide to turning OpenAI Realtime voice conversations and text-to-speech generations into readable Currai User Stories and correctly nested traces.
A step-by-step guide to importing completed Retell AI calls into Currai with signed call-ended webhooks—without adding capture code to the live voice agent.
A step-by-step guide to importing completed Vapi calls into Currai with an authenticated webhook—without adding capture code or sharing a Vapi private API key.
Browse implementation notes, observability guides, product decisions, and workflow ideas by topic.
What customer service automation is, which processes to automate, how AI changes it in 2026, and how to automate support without hurting quality.
Read moreNew to evaluating LLM apps? Start here. What evaluation is, why 'it looks good' isn't a strategy, and the smallest useful loop you can stand up this week — no framework, no jargon.
Read moreAn honest look at AI customer support in 2026 — what genuinely works, why many deployments fail, and how to build one that customers actually trust.
Read moreHow AI delivers multilingual customer support across dozens of languages, what breaks in translation, and how to keep answers accurate in every language.
Read moreAn agent can call the right tool and still fail the task — or complete the task despite a clumsy path. Here's how to score tool-calling and task completion as separate metrics, so a failure points to a fix.
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